Change of ownerships

Telia is selling its mobile wallet business, mTasku, to Moneery OÜ, whose owners have been involved in the creation, development and design of the mTasku app through various key individuals.

You can continue using the mTasku app and its functionality in the usual manner after the change of ownership. For this, you must agree to the new terms of use when you open the app on 1 June 2022. You can read the new terms of use and the privacy notice in advance at www.mtasku.ee

If you have used the mTasku app within the previous 12 months, your wallet will be preserved together with the transaction history, and you simply have to agree to the terms of use of the new owner for further use of the service.

If you have not used mTasku in the past year but want to do so in the future, you will have to download and configure the mTasku app again. In this case, the transaction history and added service cards will not be automatically included.

The only services that will be ending in mTasku are those based on NFC SIM cards. This means that new Ühiskaart cards and access services of institutions can no longer be purchased, created or used with mTasku.

Yes, if the card is not older than two years, the purchase cost of the card (€ 2) will be reimbursed to the ticket system account linked to the user’s personal identification code. This money can be used to buy the right to travel on public transport with an existing physical Ühiskaart or after the acquisition and personalisation of a new Ühiskaart with a personal identification code. The amount will be transferred to the ticket system account linked to the personal identification code by no later than 12 June 2022.

Example: the mTasku Ühiskaart has a balance of €3.5, and €2 has been spent on the purchase of the card. The new balance after the refund is €5.5, which can be used to purchase a public transport ticket.

The money on the mTasku Ühiskaart will remain linked to the personal identification code in the ticketing system account. This money can be used to buy the right to travel on public transport with an existing physical Ühiskaart or after the acquisition and personalisation of a new Ühiskaart with a personal identification code.

The money can be used to buy public transport travel rights with an existing physical Ühiskaart. If the user does not own an Ühiskaart, they must purchase a new physical Ühiskaart.  The refunded money cannot be used to buy a new Ühiskaart, but will be automatically transferred to your physical card after the new Ühiskaart has been personalised. The money can then be used to buy the right to travel on public transport.

Yes, if you do not wish to use the balance on your Ühiskaart, please fill in the application form and send it digitally signed to Customer Support at info@pilet.ee. Submit the application no later than by 31 August 2022. The application must include:

• the Ühiskaart number
• identification code to which the Ühiskaart is linked
• the amount to be paid
• the name of the person to whose account the money is to be returned
• the number of the current account to which the money is to be returned
• the reason for the refund (example: Closing of the Ühiskaart in mTasku)

Yes, you can withdraw the refund amount in cash as well. To do so, contact the customer service point located at Vabaduse väljak 7, Ridango AS, desk No. 3, where you can submit an application on paper. You must take an identity document with you. Submit the application no later than 31 August 2022.

Customer service hall opening times:

Mon 8.15–18.00
Tue, Wed, Thu 8.15–17.00
Fri 8.15–14.00

If you have any questions, please contact Customer Support at info@pilet.ee

The new Customer Service channels are the e-mail address info@mtasku.ee and the telephone number +372-665-9588

To opt out of the mTasku service, select Menu -> Activities -> Close mTasku in the app.